Job Description

SUMMARY:

This position is primarily responsible for all incoming clinical phone calls to the office and nurse visits.

ESSENTIAL DUTIES & RESPONSIBILITIES:
Core duties and responsibilities include the following:

(Other duties may be assigned as it pertains to the role by your manager or supervising staff)

Telephone/Documentation
• Triage and document all incoming clinical phone calls
• Communicate information on behalf of physicians to patients as directed
• Handle emergency appointment scheduling or send to employee who maintains physician schedule
• Return phone calls to patient in a timely manner.
• Document ALL COMMUNICATION regarding patient care in patient chart
• Complete disability/FMLA forms

Pharmacy and Prescriptions
• Communicates pharmacy directory updates with EHR Coordinator
• Contact pharmaceutical representatives for sample medications
• Obtain prior authorizations for medications and durable medical equipment
• Handle new, renewal, and/or refill prescriptions for providers via EMR system and checking all prior disbursement to patient

Nurse Visits
• Obtains urine culture as determined by visit
• Takes vital signs
• Prepares exam room and patients for procedures
• Performs non-invasive procedures such as bladder scans, UA, uroflows, etc.
• Perform Voiding Trials, teaching self-catheterization when necessary.
• Perform injections including testosterone, Eligard/Lupron, Firmagon amongst others
• Trained and Performs all procedures that are within the scope of a RN/MA and as directed by the physician when procedure room staff is out of the office.
• Instills bladder treatments such as BCG and Valstar for bladder cancer treatment
• Performs SP tube changes, and catheter changes
• Set up and monitors, and discontinues IV infusions, if certified
• Administers proper sterilization techniques with equipment and medical waste
• Maintains clean and aseptic exam rooms and other areas, such as the laboratory station and restrooms in compliance with OSHA standards
• Reports all equipment malfunctions to Clinical Coordinator

Job Type: Full-time

Job Tags

Full time, Work at office

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