Job Description

Telephone Triage Nurse

Open Door Health Services is seeking a full-time Telephone Triage Nurse at 333 S. Madison St. in Muncie, Indiana.

As an Open Door Telephone Triage Nurse, you will be part of a supportive, interdisciplinary team providing high-quality, compassionate care to individuals and families. Triage nurses will assess, evaluate, and prioritize urgency of medical needs through telephone communication with patients following established standards, practices, and protocols.

This position is located at 333 S. Madison St. in Muncie, IN.

Roles & Responsibilities

• Triage patient calls to determine the appropriate level of care and coordinate with care teams.
• Schedule appointments for new and returning patients across health services, excluding Family Planning and WIC.
• Observe, document, and report patient conditions and responses to medications and treatments.
• Provide education to patients about their current health conditions and care as appropriate.
• Consult with clinical leadership regarding unresolved patient concerns and communicate effectively with providers.
• Use the nursing process, maintain accurate patient records, report diagnostic results, and follow nursing policies, procedures, and standing orders.
• Support flexible nursing assignments, attend meetings and trainings, participate in committees, and maintain professional knowledge and affiliations.
• Protect patient confidentiality, demonstrate compassion and teamwork, respect individual differences, and perform additional duties as needed.

Successful Candidates Will:

• Demonstrate a commitment to ethical, inclusive, and patient-centered care
• Exhibit Open Door values: Esteeming the Team, Maximizing Potential, Doing the Right Thing, Choosing Compassion, and Encouraging Uniqueness
• Be able to react calmly in emergency situations
• Be able to read, understand, and follow detailed written and oral communication
• Be able to learn to use and update electronic health records and other online systems

Qualifications

• Minimum graduate of an accredited school of licensed practical nursing.
• Prefer two years of professional nursing experience in clinic/office setting.
• Prefer 1-2 years of telephone triage nurse responsibilities.
• Possession of an Indiana State Nurse license.
• CPR certification and TB certification, required to be maintained through ODHS post hire.

About Open Door

For more than 50 years, Open Door Health Services has provided friendly, expert, patient-centered care for East Central Indiana residents, with or without insurance. Services are offered at multiple locations in Muncie and Anderson, Indiana. We are strongly guided by our mission, vision, and values in all we do.

Mission: Our mission is to improve the quality of life of others. We strive to create a better life and future for others, and ourselves, by enhancing the communities where we live, work, and play.

Vision: Open Door Health Services is the preferred partner in East Central Indiana for improving the well-being of individuals and the communities in which they live.

Values: Esteem the Team • Maximize Potential • Do the Right Thing • Choose Compassion • Encourage Uniqueness

Open Door offers:

• An excellent benefit package covering your medical, dental, and vision needs
• Competitive pay
• Supportive team environment
• PTO and vacation time
• Opportunities for learning and career growth

Physical and Environmental Requirements

• Frequent exposure to communicable diseases, toxic substances, medicinal preparations, and other conditions common to clinic environment.
• Requires corrected vision and hearing to normal range or use of approved adaptive equipment.
• Requires standing, walking or sitting for long periods of time. Occasional bending, stretching or lifting up to 40 pounds.
• Requires the ability to work under stressful situations.

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