Remote Junior Legal Intake Client Liaison Job at Phaxis, Kansas City, MO

  • Phaxis
  • Kansas City, MO

Job Description

REMOTE JUNIOR LEGAL INTAKE CENTER AGENT/ CLIENT LIAISON REMOTE ROLE FOR CENTRAL MOUNTAIN TIMES
MondayFriday 8am-4pm

Join a high-profile law firm for a remote role as a Junior Level Intake Center Agent and become an important first point of contact for individuals seeking legal representation. This is a fast-paced client-focused role ideal for someone who is professional empathetic detail-oriented and comfortable handling a high volume of calls. Hourly rate is $20/hour. Qualified resumes to
Responsibilities:

  • Handle a high volume of inbound and outbound calls with prospective and existing clients.
  • Gather and accurately document detailed client and case information.
  • Pre-qualify potential clients based on established case criteria.
  • Follow up with clients to obtain medical records and other required documentation.
  • Enter and update information in the firms case management system.
  • Send legal documents and coordinate follow-up appointments and communications.
  • Provide professional compassionate customer service while handling sensitive information.
  • Escalate complex questions or concerns to the appropriate legal team.
  • Assist with data entry filing and other administrative tasks as needed.
Qualifications:
  • Excellent verbal communication and active listening skills.
  • Strong customer service skills and a professional empathetic approach.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and accurate data-entry skills.
  • Excellent computer skills; proficiency with Microsoft Office.
  • 1-3 years of experience in any of the following: call center client services legal healthcare hospitality or administrative experience preferred.
  • Bachelors degree is a plus
  • An interest in working in the legal field
  • A POSITIVE ATTITUDE IS ESSENTIAL
This is an excellent opportunity for a polished motivated entry level professional who enjoys helping people and wants to build experience within a respected legal environment.




Required Experience:

Junior IC

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Job Tags

Hourly pay, Work at office, Remote work

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