Pharmacy Customer Service Representative
Location: Work From Home Position (Gainesville, GA) We are seeking a reliable and service-oriented Pharmacy Customer Service Representative to support the home infusion division of a leading pharmacy provider. This role is ideal for someone who thrives in a patient-focused, detail-driven environment and brings both empathy and accuracy to every interaction. The ideal candidate has experience in healthcare, medical billing, or pharmacy operations and is comfortable working independently in a fully remote setting. Please Note: Candidates must reside within a commutable distance to Gainesville, GA, to attend 1-3 yearly onsite training sessions and team events. Responsibilities: Provide professional and timely support to patients, caregivers, and healthcare providers regarding pharmacy services and billing questions. Accurately review, maintain, and update patient billing information using internal systems. Manage incoming inquiries by phone or email, ensuring resolution of patient issues with empathy and clarity. Review daily census and pre-billing reports to ensure accurate and complete billing documentation. Assist with monthly statement generation and follow-up communication as needed. Organize and file paperwork according to compliance standards and internal procedures. Escalate urgent or complex issues to the appropriate team lead or supervisor. Maintain a commitment to service, accuracy, and patient satisfaction in all interactions. Qualifications: High school diploma or equivalent required. 1–3 years of experience in a healthcare, medical billing, pharmacy, or customer service setting. Familiarity with billing systems and other pharmacy-related software is a plus. Excellent verbal and written communication skills. Strong organizational skills and attention to detail. Comfortable working independently and navigating multiple systems in a remote environment. Monday – Friday schedule, standard business hours. Full-time, 40 hours/week. Work from home position, with 1-3 required yearly in-person meetings in Gainesville, GA. Salary Range: The salary range for this position is $18.00 – $22.00 per hour , based on experience. Interview Process: Initial Screening Call with TalentLNX. Phone Interview with the Customer Service Manager. Final Video Interview with the Pharmacy Operations Team. Equal Opportunity Employer: TalentLNX is committed to equal employment opportunity and prohibits discrimination and harassment of any kind. We are dedicated to building a diverse workforce and fostering an inclusive work environment where all employees and candidates are treated with respect and dignity. Seniority level Not Applicable Employment type Full-time Job function Customer Service Industries Hospitals and Health Care and Pharmaceutical Manufacturing #J-18808-Ljbffr...business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, nutrition services, and facility management to nearly 1,000 customers...
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