Help Desk Technician Job at Altoona First Savings Bank, Altoona, PA

  • Altoona First Savings Bank
  • Altoona, PA

Job Description

Salary: $45,760 - 52,000 per year Requirements:

  • Proven experience troubleshooting hardware, software, and network issues
  • Strong knowledge of Windows operating systems and desktop support procedures
  • Familiarity with Microsoft Office applications
  • Ability to diagnose and resolve network connectivity problems
  • Excellent communication skills when working with end users at all levels
  • Strong problem-solving skills and a customer-focused approach
  • Ability to prioritize and manage multiple support requests
  • Willingness to learn and adapt to new technologies and processes
  • Experience with Active Directory management preferred
  • CompTIA A+, Microsoft Certified Professional, or similar certifications are a plus
  • Associate degree preferred
  • At least 1 year of technical support experience required
  • Valid drivers license required
Responsibilities:
  • Respond to user inquiries by phone or email, diagnose issues, and provide solutions
  • Troubleshoot hardware such as desktops, laptops, and printers, as well as operating systems and applications
  • Manage accounts, including password resets and access permissions
  • Escalate complex issues to higher-level IT support when needed
  • Provide users with basic training and guidance on software and systems
  • Maintain and update IT inventory records
  • Keep current with technology trends and best practices to improve support services
Technologies:
  • Active Directory
  • Hardware
  • Support
  • Network
  • Windows
  • MCP

More:

We are seeking a dedicated Help Desk Technician to support our employees and help keep daily operations running smoothly. This in-person role offers an opportunity to grow technical skills in a dynamic organization. Pay is $22–$25 per hour, with an expected 37–38 hours per week. Benefits include a 401(k), retirement plan, health, dental, vision, and life insurance, and paid time off.

last updated 42 week of 2026

Job Tags

Hourly pay, Full time, Work at office

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