Job ID: 19541121Reference Number: 23-00742Title: Genesys DeveloperLocation: Iselin, NJ, 08830Posted Date: 2023-04-18Company: HAN Staffing Main Responsibilities oPlatform configuration, development of new flows, data integrations, and technical documentation including designs and handoff materials. oDesigns and develops solutions using Genesys Cloud (PureCloud) platform. oWork with Product Owners, business analyst and technical leads to develop flows and technical design. oProposes & designs software solutions to address complex business needs. oSolid understanding of Genesys Designer for call flow development. Genesys certification is a plus . oResponsible for development, tests/debug programs, and maintains/supports deployed interfaces. oProvides technical guidance and support to colleagues. Reviews coding, testing, and documentation of software oApplies modern principles, methodologies and tools to advance business initiatives and capabilities. oLead implementation of API / Web Service integrations to back-end systems (Rest, Soap, Json, and database) oStrong analytics and structured problem-solving skills Must Have oMinimum of 3+ years of coding/development experience in Contact center platforms preferred oStrong 'Hands-on' Experience as a Developer involving large scale cloud contact center experience solutions using Genesys Cloud (PureCloud) platform oHands-on experience in Genesys PureCloud platform and its capabilities including (but not limited to) Queuing/Routing, Call Flow, Conversational flows using Genesys Cloud Architect oStrong programming experience with implementing API/Web Services oStrong programming skills oExperience integrating Genesys PureCloud with CRM solutions (like Salesforce, MS Dynamics) oExcellent analytical, communication, organizational and problem-solving skills coupled with a strong work ethic oExperience in Agile software development methodology and practices with full development lifecycle from inception through implementation oStrong working knowledge of Cloud Technologies, Genesys Cloud Foundry, AWS, etc.
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