Director, CRM Platform, Operations & Field Adoption Job at Johnson & Johnson, New Jersey

  • Johnson & Johnson
  • New Jersey

Job Description

Johnson & Johnson seeks a Director to own the CRM platform operations, field adoption, and migration for the Innovative Medicine division. This role manages current platform stability, leads the transition to a new CRM system, and drives field user adoption while supporting AI-enabled capabilities and new product launches.

Responsibilities

  • Own current CRM steady-state operations including availability, releases, and business continuity through transition
  • Lead change management and user adoption strategy for field force across current and new CRM systems
  • Serve as primary CRM partner to sales leadership, field teams, brand, and medical affairs on priorities and adoption
  • Define and track adoption metrics including active usage, data quality, and feature uptake
  • Lead user acceptance testing, cutover planning, and launch readiness assessment for new platform

Requirements

  • Experience leading CRM platform operations and vendor management
  • Proven track record managing large-scale enterprise system migrations
  • Strong change management and user adoption expertise
  • Experience working across cross-functional organizations and sales leadership
  • Demonstrated ability to translate business requirements into technical solutions
  • Knowledge of Salesforce or comparable CRM platforms

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